Privacy and Terms

DSD Food Group Privacy Policy

About this policy

DSD Food Group (including Dining Solutions Direct) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way in line with the 2018 Data Protection Act and the GDPR.

This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our websites:;;
  • you contact us by telephone
  • you place an order with one of our agents
  • you are interested in working with us

Who are we?

DSD Food Group is a Limited company registered in England and Wales no. 04136767, we provide gourmet food to private and trade customers.

Our address is: DSD Food Group Ltd, Unit 8F Greenham Business park, Wellington, Somerset. TA21 0LR 

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site or when speaking to us on the telephone.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Please ensure you understand this policy in its entirety and take your time to read it.

What type of information is collected from you?

You will be asked to submit personal information about yourself when you make a purchase from us. We will collect this information so we can fulfil your order.

When you make a purchase DSD Food Group collects information such as:

  • title
  • name
  • e-mail address
  • home or work address
  • billing/ payment information
  • telephone number
  • company name (if corporate booking)
  • order history


You may submit your CV if you’re interested in working for us either in person or via our website. This information may include:

  • personal details
  • photograph
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete an order or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Order processing and fulfilment
  • Internal record keeping.
  • Improve our products and services.

Minimum postage order.

Please note there is a minimum 3 box order if we are posting the products to you.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with employees, agents and companies if necessary, to deliver services on our behalf.

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Your data will only be stored in the UK.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at

Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data the Company processes on you;
  • The right of access to the personal data the Company processes on you;
  • The right to rectification of your personal data;
  • The right to erasure of your personal data in certain circumstances;
  • The right to restrict processing of your personal data;
  • The right to data portability in certain circumstances;
  • The right to object to the processing of your personal data that was based on a public or legitimate interest;
  • The right not to be subjected to automated decision making and profiling; and
  • The right to withdraw consent at any time.

If you believe that any of your data that the Company processes is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary.

You have a right to request a copy of the personal information that DSD Food Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address:


Data security is very important to us, we take every precaution to protect our users’ information through the use of firewalls, browser certification technology, encryption, limited access and use of passwords.

Only employees and agents who need the information to perform a specific job are granted access to your information.

However, you should be aware that the use of email/ the Internet is not entirely secure and for this reason the Company cannot guarantee the security or integrity of any personal information which is transferred from you or to you via email/ the Internet.


Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

We may use IP addresses to analyse trends, administer the site, track users’ movements, and to gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.

What happens if our business changes hands?

If the Company’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Changes to this statement

DSD Food Group will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in October 2018

Contact Information

DSD Food Group welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.